/* ===========================================================================
AURA(R) COVES — shared stylesheet for Shipping and Refund
Namespace: .avc | Paste this block at the TOP of BOTH pages.
Doubled selectors (.avc .avc__x) score 0,2,0 and beat this theme's
.rte h2 / .rte p / .rte a rules, which score 0,1,1.
STRUCTURE: THE THREE CERTAINTIES. Every provision is graded by how
certain it is — CERTAIN (true of every order), EXPECTED (true almost
always, inside a stated range), NOT PROMISED (things we will not
undertake). A policy that sorts its own statements by how reliable they
are cannot quietly overstate one of them.
DESIGN: taken from the theme — Tenor Sans UPPERCASE at weight 400 (the
face has no bold, so hierarchy comes from size, tracking and colour, never
weight), Outfit 300 body at 18px, ZERO radius and hairline rules from the
theme's own inputs, on the theme's CREAM page.
THE PAGE IS NOT WHITE. It is #FFFAE9. Every contrast figure here is
computed against that cream, and the panels are WHITE — lighter than the
page rather than darker.
======================================================================== */
.avc{
--avc-cream:#FFFAE9; /* the theme's own page background */
--avc-ink:#141414; /* 17.64:1 on cream */
--avc-body:#242424; /* 14.86:1 */
--avc-mute:#55504C; /* 7.62:1 — warm, to sit with the cream */
--avc-rose:#8E2F44; /* 7.61:1 — links, accents */
--avc-rose-deep:#7E2438; /* 9.15:1 */
--avc-blush:#F4A3B2; /* 1.87:1 — DECORATIVE ONLY, NEVER TEXT */
--avc-panel:#FFFFFF;
--avc-tint:#FDEFF2;
--avc-tint-warm:#FBF5E4;
--avc-hair:#E8E8E1; /* the theme's own input border */
--avc-hair-rose:#EFD4DA;
font-family:Outfit,var(--font-body-family,sans-serif);
font-size:17px;
font-weight:300;
line-height:1.68;
letter-spacing:.45px;
color:var(--avc-body);
max-width:100%;
box-sizing:border-box;
}
.avc *,.avc *::before,.avc *::after{box-sizing:border-box}
/* The theme renders .rte a as PURE BLACK with NO UNDERLINE — a link is
literally indistinguishable from body text. Ours declare both. */
.avc a:not([class]){
color:var(--avc-rose);
text-decoration:underline;
text-underline-offset:3px;
text-decoration-thickness:2px;
font-weight:600;
}
.avc a:not([class]):hover{color:var(--avc-rose-deep);text-decoration-thickness:3px}
.avc p{
margin:0 0 15px;
font-family:inherit!important;
font-size:17px!important;
font-weight:300!important;
line-height:1.68!important;
letter-spacing:.45px!important;
color:var(--avc-body)!important;
}
.avc p:last-child{margin-bottom:0}
/* body weight is 300, so 600 is the floor at which emphasis actually reads */
.avc b,.avc strong{font-weight:600;color:var(--avc-ink)}
/* ---------- masthead: CENTRED, echoing the theme's centred uppercase h1 -- */
.avc .avc__mast{
text-align:center;
margin:0 0 34px;
padding:0 0 26px;
border-bottom:1px solid var(--avc-hair);
}
.avc .avc__kicker{
display:block;
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:12px!important;
font-weight:400!important;
line-height:1.5;
letter-spacing:3.4px!important;
text-transform:uppercase;
color:var(--avc-rose)!important;
margin:0 0 15px;
}
.avc .avc__lede{
font-size:clamp(16px,3.8vw,18.5px)!important;
line-height:1.62!important;
color:var(--avc-ink)!important;
margin:0 auto!important;
max-width:46ch;
text-wrap:balance;
}
/* ---------- the certainty meter — the signature device ------------------ */
/* three small squares; filled according to tier. Blush is decorative here
and carries no meaning that colour alone has to convey — the tier is
also named in words beside it. */
.avc .avc__meter{
display:inline-flex;
gap:4px;
vertical-align:middle;
}
.avc .avc__pip{
display:block;
width:9px;
height:9px;
border:1.5px solid var(--avc-rose);
background:transparent;
}
.avc .avc__pip--on{background:var(--avc-rose)}
/* the key, printed once before any tier is used */
.avc .avc__key{
background:var(--avc-panel);
border:1px solid var(--avc-hair);
padding:clamp(18px,4vw,24px);
margin:0 0 34px;
}
.avc .avc__keylab{
display:block;
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:11px!important;
font-weight:400!important;
line-height:1.5;
letter-spacing:2.6px!important;
text-transform:uppercase;
color:var(--avc-mute)!important;
margin:0 0 16px;
}
.avc .avc__keyrow{
display:grid;
grid-template-columns:auto minmax(0,1fr);
gap:4px 14px;
align-items:start;
padding:11px 0;
border-top:1px solid var(--avc-hair);
}
.avc .avc__keyrow:first-of-type{border-top:0;padding-top:0}
.avc .avc__keyrow:last-child{padding-bottom:0}
.avc .avc__keyname{
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:13px;
font-weight:400;
line-height:1.5;
letter-spacing:1.8px;
text-transform:uppercase;
color:var(--avc-ink);
grid-column:2;
}
.avc .avc__keydesc{
grid-column:2;
font-size:15.5px;
font-weight:300;
line-height:1.6;
letter-spacing:.45px;
color:var(--avc-mute);
}
.avc .avc__keyrow .avc__meter{grid-row:span 2;padding-top:4px}
/* ---------- tiers ------------------------------------------------------- */
.avc .avc__tier{margin:0 0 42px}
.avc .avc__tierhead{
display:flex;
flex-wrap:wrap;
align-items:baseline;
gap:8px 14px;
padding:0 0 15px;
margin:0 0 26px;
border-bottom:2px solid var(--avc-rose);
}
.avc .avc__tiername{
display:block;
font-family:"Tenor Sans",var(--font-heading-family,serif)!important;
font-size:clamp(23px,5.4vw,30px)!important;
font-weight:400!important; /* Tenor Sans has NO bold — never ask for one */
line-height:1.2!important;
letter-spacing:2.6px!important;
text-transform:uppercase!important;
text-align:left!important;
color:var(--avc-ink)!important;
margin:0!important;
}
.avc .avc__tiergloss{
flex:1 1 14ch;
font-size:14.5px!important;
font-weight:300!important;
line-height:1.5!important;
letter-spacing:.45px!important;
color:var(--avc-mute)!important;
margin:0!important;
}
/* ---------- provisions -------------------------------------------------- */
.avc .avc__provs{list-style:none!important;margin:0!important;padding:0!important}
.avc .avc__prov{
list-style:none!important;
margin:0 0 26px;
padding:0 0 26px;
border-bottom:1px solid var(--avc-hair);
}
.avc .avc__provs > .avc__prov:last-child{border-bottom:0;padding-bottom:0;margin-bottom:0}
.avc .avc__provhead{
font-family:"Tenor Sans",var(--font-heading-family,serif)!important;
font-size:clamp(16px,3.9vw,19px)!important;
font-weight:400!important;
line-height:1.38!important;
letter-spacing:1.5px!important;
text-transform:uppercase!important;
color:var(--avc-ink)!important;
margin:0 0 11px!important;
}
.avc .avc__prov .avc__meter{margin:0 0 11px}
/* ---------- lists ------------------------------------------------------- */
.avc .avc__list{margin:0 0 15px;padding:0;list-style:none}
.avc .avc__list > li{
position:relative;
padding:0 0 0 22px;
margin:0 0 11px;
font-size:17px;
font-weight:300;
line-height:1.68;
letter-spacing:.45px;
color:var(--avc-body);
}
.avc .avc__list > li:last-child{margin-bottom:0}
.avc .avc__list > li::before{
content:"";
position:absolute;
left:0;
top:11px;
width:7px;
height:7px;
border:1.5px solid var(--avc-rose);
}
.avc .avc__list--num{counter-reset:avcn}
.avc .avc__list--num > li{counter-increment:avcn;padding-left:30px}
.avc .avc__list--num > li::before{
content:counter(avcn);
top:0;
width:auto;
height:auto;
border:0;
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:14px;
font-weight:400;
line-height:2.05;
letter-spacing:1px;
color:var(--avc-rose);
}
/* ---------- worked examples --------------------------------------------- */
.avc .avc__cases{margin:15px 0 0;padding:0;list-style:none}
.avc .avc__case{
list-style:none;
background:var(--avc-panel);
border:1px solid var(--avc-hair);
border-left:3px solid var(--avc-hair);
padding:14px 16px;
margin:0 0 12px;
font-size:16px;
font-weight:300;
line-height:1.6;
letter-spacing:.45px;
color:var(--avc-body);
}
.avc .avc__case:last-child{margin-bottom:0}
.avc .avc__case--yes{border-left-color:var(--avc-rose)}
.avc .avc__caselab{
display:block;
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:11px;
font-weight:400;
line-height:1.5;
letter-spacing:2px;
text-transform:uppercase;
color:var(--avc-mute);
margin:0 0 8px;
}
.avc .avc__case--yes .avc__caselab{color:var(--avc-rose)}
/* ---------- note -------------------------------------------------------- */
.avc .avc__note{
background:var(--avc-tint);
border:1px solid var(--avc-hair-rose);
padding:clamp(15px,3.6vw,19px);
margin:16px 0 0;
}
.avc .avc__notelab{
display:block;
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:11px!important;
font-weight:400!important;
line-height:1.5;
letter-spacing:2.2px!important;
text-transform:uppercase;
color:var(--avc-rose)!important;
margin:0 0 9px;
}
.avc .avc__note p{font-size:16px!important;line-height:1.6!important}
/* ---------- figures ----------------------------------------------------- */
.avc .avc__figs{
background:var(--avc-panel);
border:1px solid var(--avc-hair);
padding:clamp(18px,4.2vw,26px);
margin:clamp(30px,6vw,40px) 0 0;
}
.avc .avc__figslab{
display:block;
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:11px!important;
font-weight:400!important;
line-height:1.5;
letter-spacing:2.6px!important;
text-transform:uppercase;
color:var(--avc-rose)!important;
margin:0 0 16px;
padding:0 0 13px;
border-bottom:1px solid var(--avc-hair-rose);
}
.avc .avc__figrow{
display:grid;
grid-template-columns:minmax(0,1fr) auto;
gap:5px 18px;
align-items:baseline;
padding:12px 0;
border-bottom:1px solid var(--avc-hair);
}
.avc .avc__figrow:last-child{border-bottom:0;padding-bottom:0}
.avc .avc__figlab{
font-size:16px;
font-weight:300;
line-height:1.5;
letter-spacing:.45px;
color:var(--avc-body);
}
.avc .avc__figval{
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:14.5px;
font-weight:400;
line-height:1.55;
letter-spacing:1.1px;
text-transform:uppercase;
color:var(--avc-ink);
text-align:right;
white-space:nowrap;
}
/* ---------- call to action ---------------------------------------------- */
.avc .avc__ctawrap{margin:17px 0 0}
.avc .avc__cta{
display:inline-block;
background:var(--avc-rose);
color:#FFFFFF!important; /* 7.95:1 on the rose */
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:12px;
font-weight:400;
line-height:1;
letter-spacing:2.6px;
text-transform:uppercase;
text-decoration:none;
padding:16px 28px;
border:0; /* zero radius, like the theme's inputs */
}
.avc .avc__cta:hover{background:var(--avc-rose-deep);color:#FFFFFF!important}
/* ---------- sign-off ---------------------------------------------------- */
.avc .avc__signoff{
margin:clamp(30px,6vw,40px) 0 0;
padding:26px 0 0;
border-top:2px solid var(--avc-rose);
text-align:center;
}
.avc .avc__sig{
font-family:"Tenor Sans",var(--font-heading-family,serif)!important;
font-size:17px!important;
font-weight:400!important;
line-height:1.4!important;
letter-spacing:2.2px!important;
text-transform:uppercase;
color:var(--avc-ink)!important;
margin:18px 0 6px!important;
}
.avc .avc__sigrole{
display:block;
font-size:12px!important;
font-weight:300!important;
line-height:1.5;
letter-spacing:1.8px!important;
text-transform:uppercase;
color:var(--avc-mute)!important;
}
/* ---------- foot links -------------------------------------------------- */
.avc .avc__foot{
margin:26px 0 0;
padding:19px 0 0;
border-top:1px solid var(--avc-hair);
display:flex;
flex-wrap:wrap;
justify-content:center;
gap:12px 26px;
}
.avc .avc__footlink{
font-family:"Tenor Sans",var(--font-heading-family,serif);
font-size:11.5px;
font-weight:400;
line-height:1.5;
letter-spacing:2.2px;
text-transform:uppercase;
color:var(--avc-rose)!important;
text-decoration:none;
border-bottom:2px solid var(--avc-hair-rose);
padding-bottom:4px;
}
.avc .avc__footlink:hover{border-bottom-color:var(--avc-rose)}
/* ---------- >=769px: the theme's own breakpoint ------------------------- */
@media screen and (min-width:769px){
.avc{font-size:18px;line-height:1.72}
.avc p{font-size:18px!important;line-height:1.72!important}
.avc .avc__list > li,.avc .avc__figlab{font-size:17.5px}
.avc .avc__case{font-size:16.5px}
.avc .avc__figval{font-size:15.5px}
.avc .avc__keydesc{font-size:16.5px}
.avc .avc__pip{width:10px;height:10px}
.avc .avc__keyrow{grid-template-columns:auto minmax(0,1fr);gap:4px 18px}
}
Aura® Coves — Shipping
Every statement below is graded by how certain it is. Nothing here is promised more firmly than we can keep it.
How to read this page
Certain True of every order, without exception. If it is in this tier, you can rely on it.
Expected True almost always, inside a range we state. Occasionally the outer edge of that range is where your order lands.
Not promised Things we will not undertake. Named here so that you are never waiting on one of them.
Certain
True of every order we ship
-
Your order leaves us within 1 to 5 business days
We pack and hand over every order within 1 to 5 business days of the order date. Business days are Monday to Friday; weekends do not count toward any figure on this page, and holidays are factored in.
-
A tracking number reaches you the moment it ships
Sent to the address you used at checkout. If your order ships sooner than the 5th business day, that email arrives sooner too. If the 5th business day passes with no tracking number, check junk and spam first — and search your inbox for “Aura Coves” — then write to support@auracoves.com and we will resend it.
-
We escalate a slow order on the 6th business day, unasked
If your order has not shipped by the 6th business day, it has already gone to our fulfilment team without you having to raise it. Please allow 3 more business days, inside which we will email you an update with your tracking number.
-
Past 30 business days, it stops being yours to chase
Beyond 30 business days in the United States, or 35 business days internationally, the matter is taken over by our fulfilment manager. Delays that long are monitored rather than waited on, and we will follow up by email within 2 to 5 business days.
-
Your confirmation email carries the date that governs
A delivery estimate is the projected shipping date plus the transit duration, counted in business days and excluding Saturdays and Sundays unless a weekend delivery option was available to you at checkout.
Where two dates disagree
An “order within” countdown shows the window to order inside to receive delivery by the date displayed, and that date can still change before you finish checking out. Your order confirmation email carries the confirmed delivery date. Where any estimate anywhere else disagrees with it, the confirmation email is the one that counts.
Expected
True almost always, inside the ranges stated
-
Standard delivery, counted in business days
Standard delivery takes 7 to 20 business days in the United States and 10 to 25 business days internationally, counted from the day the parcel ships rather than the day you ordered. Add the packing window above to see the whole picture.
-
Free Shipping, and why it is the slower option
Free Shipping is delivered within 7 to 25 business days. We process and ship it by the most cost-effective methods available, which is exactly what makes it free — so it can sit a little longer before it moves, and it will still arrive inside that window. It is the slower option by design.
-
Expedited delivery, where it is offered at all
Expedited Shipping is seldom offered, because keeping the products themselves affordable depends on not routing every order that way. Where it is available you will see it at the shipping step in checkout; where it is not there, it is not available for your order. Where it is offered, delivery runs 7 to 15 business days in the United States and 10 to 20 business days internationally.
-
Tracking goes quiet, and inside the window that is ordinary
Tracking that has not updated inside the ranges above is expected rather than a fault. There are four ordinary reasons:
-
The first scan happens late. Often not until the parcel reaches a regional hub near its destination. During peak periods, when carriers process parcels in large quantities, that takes longer — and until that scan the carrier has not confirmed receipt.
-
The first scan happens at delivery. On some routes it is the only scan there will be.
-
The tracking database lags. The record updates behind where the parcel actually is.
-
Some shipments are not trackable at all. Standard International especially. It will still arrive by the 20th or 25th business day at the latest.
If tracking still has not changed once you are past your window, allow an additional 5 business days. Parcels that run long typically arrive on or shortly after the 20th or 25th business day.
Track your order
-
An order of several items may arrive in several parcels
Orders with more than one item are sometimes dispatched separately, and each parcel then carries its own tracking number and its own email. A parcel arriving without everything you ordered is not a missing item — check whether a second tracking number reached you before writing in. Every parcel in a split order still arrives inside the ranges above, and you are never charged twice for the shipping.
-
International orders may attract charges we do not set
Customs charges, import duties and local taxes are set by your own country and are not included in what you pay us. Whether they apply, and how much they come to, is decided at your border rather than at our checkout.
Not promised
Named here so you are never waiting on one
-
Delivery on a particular calendar day
We publish ranges, not dates, because the ranges are what we can stand behind. If an order has to arrive by a fixed day, the ranges above are the figures to plan against — not the earliest number in them.
-
Speeding up a parcel already with the carrier
Once it has been handed over, neither we nor you can accelerate it. Contacting us on day 12 does not move it, and we would rather say so than let you spend the afternoon waiting on a reply that cannot help.
-
Making a scan appear
Scanning is the carrier's process. A quiet tracking page inside the window is not something either of us can change, and it is not evidence that anything is wrong.
-
Changing the address once the parcel has shipped
Before dispatch, write to us immediately and we will try. After it has gone to the carrier, it is fixed. Checking the delivery address before you pay is the last point at which this is easy.
Every figure on this page
Packing, before it ships — every order1–5 business days
Standard delivery — United States7–20 business days
Standard delivery — international10–25 business days
Free Shipping — either region7–25 business days
Expedited — United States, where offered7–15 business days
Expedited — international, where offered10–20 business days
We escalate an unshipped orderBusiness day 6
Grace period past your window5 business days
We take a late delivery over — United StatesBusiness day 30
We take a late delivery over — internationalBusiness day 35
Anything here unclear, or a situation it does not cover: support@auracoves.com, with your order number. What happens when an order arrives wrong or never arrives is set out in the refund policy.
Elena Marsh
Customer Care Lead — Aura® Coves
